Risk Management Training for Meeting Professionals

Pre-Con Deep Dive: Mitigating Meeting Disasters
Tuesday, March 13, 2018
8:00am – 12:00 pm
$49 additional plus an optional box lunch ($25)
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Just in time…because our duty of care has never been tested more than today. Are you prepared?

MIC is offering an 4-hour Emergency Preparedness on March 13 from 8 am – 12:00 PM and only available to 60 Planners for an additional $49 charge to the MIC Planner Registration. Training includes: A risk management workbook with templates, checklists for the vulnerability study, crisis response plans, crisis simulation exercises, crisis communication plan with sample messaging and recovery plan. A whitepaper will be available in soft copy after the training. This course and consultation would normally be a significant investment. Can you really afford NOT to attend this training?

Participants will engage in an interactive training process that begins with learning how to assess their organization’s true state of preparedness to mitigate meeting crises and fulfill their duty of care. Using crisis scenario exercises, participants will understand how to set up a replicable risk management strategy for their meetings so their whole team will know what to do in the first ten minutes of a crisis.

The training includes: active shooter training, evacuation and crowd control and how to handle their own fear and panic. Participants will leave this session feeling more informed, empowered and confident to know how to react, respond and recover from a meeting crisis.

Main Learner Outcomes:

  1. After attending this session, you will be able to:
  2. Develop a written assessment of your organization’s current state of preparedness
  3. Understand the 4 main elements and 12 key actions for meeting organizers to fulfill their legal duty of care.
  4. Draft a vulnerability study for all types of meetings and foreseeable crises
  5. Design and develop a replicable risk management playbook for your organization. The playbook includes:
    • How to develop a risk management policy
    • How to ready your resources, beginning in the RFP stage
    • Develop a crisis response plan for each crisis
    • Design the crisis communication strategy, with decision tree and participant messaging
    • How to rehearse crisis scenarios in a pre-event and onsite setting

Training includes: A risk management workbook with templates, checklists for the vulnerability study, crisis response plans, crisis simulation exercises, crisis communication plan with sample messaging and recovery plan. A whitepaper will be available in soft copy after the training.

Overview of Training:

I. Presentation style and format:

The training is interactive with rounds of eight per table for discussion groups and scenario training. Each table will have sticky notes, an easel with large post it notes, and markers for discussion.

II. The Agenda:

  1. Introduction: Disparity between “perceived confidence and capable confidence” and how vulnerable you may be as a meeting professional.
  2. Discovery Process: How prepared are you? Write current reality statements which describe your organization’s strengths, weaknesses, gaps and priorities.
  3. Group Role Play: Discover what duty of care really means; develop action plan for each of the 4 elements of duty of care and learn how to integrate these into your risk management strategy.
  4. Draft a vulnerability study.
  5. The Ten-Minute Crisis Test – Interactive crisis scenario exercise to test response skills at a real-world event.
  6. Group Exercise: Discover and discuss what critical elements you would add to your organization’s risk management playbook.
  7. Design and develop your company’s crisis response and communication plan (facilitated group exercise).
  8. Group Case Study: Using a fictitious event, begin at the planning process and implement a risk management strategy up through onsite execution.

Speaker Biography:

Brenda Rivers, JD, is the founder and CEO of Andavo Meetings, Incentives and Consulting. With a background is in hospitality law, she is certified by Institute of Crisis Management. Over the past twenty-five years, spanning 75 countries, Rivers and her team have guided Fortune 1000 companies and non-profits through event disruptions and catastrophes that include hurricanes, ice storms, serious medical emergencies, bomb threats, hecklers, homicide and even a horse running wild! She firmly believes that with today’s climate unpredictability, natural disasters, pandemics, acts of terrorism and active shooters there is a heightened duty of care for meeting sponsors to protect the safety of participants and safeguard the financial integrity and reputation of their organizations. In her experience Rivers finds that corporations have extensive risk management and legal teams who manage corporate risk, most corporate crisis plans fail to address the serious threats to an organization’s meetings and events.

Rivers and her team have developed a unique, interactive and empowering risk management strategy which aims to prepare event management teams for potential major event crises and threats, including pandemics, sexual harassment, natural disasters and terrorist attacks. In addition to training meeting teams, Rivers also speaks at the Hospitality Law Conference on the duty of care owed by organizations to keep their meeting attendees safe.